How does registration work?
We use the registration system Amilia. If you already have an account, registration will be a breeze!
After registration, to consult the details of your purchases and to modify them if needed, you must download the Amilia mobile application. For help, you can consult the How to use the Amilia app page.
Please note that childcare is another activity to be added to your basket in the reservation system, and can be found at the end of the activity list.
I need help, are there any resources for me?
Is it too late to register my child at your camp? Are there spots available?
To check availability for the age group and week of camp you are interested in, please visit our reservation system, Amilia. It is always possible to sign up for a waiting list if the group you want is full.
I registered my child for day camp, but I want to change the dates. Can I change my registration?
We suggest you immediately register your child for your preferred camp week (or put him or her on the waiting list, if the desired group is full) to reserve their spot. You will need to download the Amilia mobile application to be able to view the details of your registration(s) and modify it/them, if required. For more help, visit the Comment utiliser l'application Amilia page (in French only).
What is your Cancellation Policy?
To view the details of your registrations and to cancel them if needed, you must download the Amilia mobile application. For help, visit the How to use the Amilia app page.
Note regarding cancellations: If you registered very recently, it may still be too early to cancel; you’ll need to wait until the transaction has been confirmed on your credit card first. Therefore, we suggest you register your child for the desired camp week now (to guarantee a spot!), and then cancel the undesired reservation a few days later, as soon as it becomes possible in the system. Rest assured that you will be reimbursed for the amount paid without penalty.
The Consumer Protection Act applies.
- Cancellation before camp begins: You must cancel your registration yourself using the Amilia mobile app. Since camp hasn’t started yet, you will receive a full refund.
- Please note that it can take up to several days for the refund to appear on your credit card account. The amount will be automatically deposited in the same credit card account that was used for the initial registration.
- Cancellation during camp: You must cancel your registration yourself using the Amilia mobile app.
- A credit will be issued for the number of days of service already rendered, less 10% of the total price of the camp days you wish to cancel.
- Please note that in the event of absence, no credit and no resumption of activity will be possible.
I have an unknown technical problem with the reservation system, what do I do?
If you are having trouble with the registration system, we invite you to consult the Amilia Customer Help Center.
It is recommended to use a computer rather than a mobile device to complete the registration process. It may also help to sign out of your account and restart the process.
If this doesn’t work, try connecting again after restarting your computer. It is also possible that a different browser will give you better results; we have a preference for Google Chrome. Some clients have told us that the system runs better on their PC computer than on their Apple device.
My child does not have a RAMQ card, but we do have private insurance, what do I do?
If you do not have a RAMQ card but have private insurance, your child will still be able to attend day camp. You will need to provide us with the details of your private insurance. Please send the information to campdejour@lemontroyal.qc.ca following registration.
Can I register my child’s friend on my account?
We strongly discourage enrolling a child who is not yours from your account for several reasons. If you pay for the enrollment of a child that is not yours, neither you nor their parent will be eligible for the tax credit (RL-24) for that program.
In addition, you will be the contact person for all children enrolled from your account; therefore you will be the person called in case of an emergency and the child's parent will not have permission to change their medical record or other important information that is provided about the child.
Please note that registering two children from one account does not guarantee that they will be in the same group at day camp.
The group is full, how does the waitlist work?
The waitlists are managed automatically by the reservation system. There is no charge for this service. If a spot becomes available, an email will be sent to everyone on the waitlist. They will have 24 hours to complete the registration and payment on a first come, first served basis. After this period, the spot will be opened to the public.
We would like to remind you that being on a waiting list does not guarantee you a spot at camp and the movement on the waitlists is very unpredictable. To ensure that you receive the email, we recommend adding notifications@amilia.com to your contact list and checking your junk mail.
Can you confirm that I registered my child properly, and if so, which week?
To consult the details of your registrations, we recommend downloading the Amilia mobile application. For help, you can consult the How to use the Amilia app page.
What do I do if I have a payment error notice?
You can visit the help center page of our reservation system by clicking here. We are not able to find out why the payment was not accepted, but here are a few things to explore:
- The payment used was not a credit card.
- The information entered during the payment did not match the bank information (incorrect mailing address, different card owner name, invalid numbers)
- You made a typo.
- Your card was declined.
- There was a technical error. Log out of your account (click on "Log Out") and try again later.
